Fisique Fitness Privacy Policy

Our Commitment to Your Privacy

Surya Narayana Enterprises LLP (“we,” “us,” or “our”) values your privacy and is dedicated to safeguarding your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you interact with our website (“Website”), mobile application (“App”), and our fitness center (“Center”).

1. Information We Collect

We may collect various types of information from you, including:

  • Personal Identifiable Information (PII): This includes your name, contact details (email, phone number, address), date of birth, gender, emergency contact information, and government-issued identification for verification purposes.
  • Membership Data: We collect information related to your membership, such as membership type, payment details (including credit card information), attendance records, training preferences, class schedules, and personal training sessions.
  • Health and Fitness Data: If you choose to provide it, we may collect information about your medical history, fitness goals, injuries, and other health-related data to personalize your experience and offer tailored services.
  • Website/App Usage Data: We automatically collect certain information when you use our Website or App, including your IP address, browser type, device information, pages visited, actions taken, and other usage statistics. This data helps us analyze trends, administer the platforms, and improve user experience.
  • Camera Recordings: For security purposes, we maintain CCTV cameras within the Center premises. These recordings may capture your image while you are at the Center.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Membership Administration: We use your PII and membership data to process your application, manage your account, provide customer support, communicate with you about your membership, and send you relevant updates and notifications.
  • Personalized Services: We may use your health and fitness data, along with your usage information, to personalize your fitness experience by offering tailored workout plans, class recommendations, nutrition guidance, and other content relevant to your goals and preferences.
  • Payment Processing: We use your payment details to process membership fees, personal training sessions, and other purchases made through our Website/App or at the Center.
  • Marketing and Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, special offers, or other marketing communications. You can opt-out of these communications at any time.
  • Website/App Enhancement: We utilize website and app usage data to analyze user behavior, identify areas for improvement, and enhance the functionality and overall experience of our digital platforms.
  • Security and Safety: We use CCTV footage and other security measures to ensure the safety and security of our members, staff, and premises, and to prevent fraudulent activities.

3. Sharing Your Information

We may share your information with the following parties under specific circumstances:

  • Third-Party Service Providers: We may engage trusted third-party vendors and service providers to assist us in various business operations, such as payment processing, IT support, marketing, and data analysis. These providers are contractually obligated to handle your data securely and confidentially and are prohibited from using it for any other purpose.
  • Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website/App of any change in ownership or uses of your personal information.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use industry-standard encryption technologies to secure sensitive data, such as payment information, during transmission.
  • Access Controls: We restrict access to your personal information to authorized personnel who need to know the information to perform their job duties.
  • Physical Security: We maintain physical security measures to protect our servers and data centers from unauthorized access.
  • Regular Security Assessments: We conduct regular security assessments and vulnerability scans to identify and address potential security risks.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Rectification: You have the right to request access to your personal information and to request that we correct any inaccuracies.
  • Objection: You can object to the processing of your personal information for direct marketing purposes.
  • Erasure: In certain circumstances, you can request that we erase your personal information.
  • Restriction of Processing: You can request that we restrict the processing of your personal information in certain situations.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website/App or through other communication channels. Your continued use of our services after any modifications to this policy constitutes your acceptance of the revised Privacy Policy.

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